This Cancellation Policy applies to all bookings made with Velmora Executive for luxury chauffeur and executive transport services in Cape Town and the Western Cape, South Africa. By confirming a booking, you agree to the terms set out below, which are also presented and must be accepted at the time of booking.
Bookings cancelled within 24 hours of the scheduled pickup time will incur an 80% cancellation fee of the total booking amount.
To cancel or amend a booking, please contact us as soon as possible via phone, WhatsApp, or email using the details below. Cancellations are only effective once acknowledged by Velmora Executive in writing or via WhatsApp/email confirmation.
If a passenger fails to arrive at the agreed pickup location within a reasonable waiting period without prior notice, the booking may be treated as a no-show and the full booking amount may become payable.
Requests to amend a booking — such as a change of pickup time, location, or vehicle — should be made as early as possible. Where a requested change cannot be accommodated and results in a cancellation within 24 hours of the scheduled pickup time, the standard cancellation fee set out above will apply.
When completing a booking through our website, you are required to read and confirm your acceptance of this Cancellation Policy before your reservation can be finalised.
Velmora Executive may update this Cancellation Policy from time to time. The version presented and accepted at the time of your booking will apply to that specific booking.
This Cancellation Policy should be read together with our Terms & Conditions and Privacy Policy.